If we talk about the best Computer Repair Shop Software, the feature-rich one always wins. Because as a computer repair shop owner, you have a lot going on on your plate, and it cannot all be managed by just depending on excel sheets and manual notes. In this market competitive world, you need a system that can help you run your store function smoothly. You require a system that caters to your repair and managerial needs that includes ticketing, inventory, and employees mostly. Other than that, it should also tackle your marketing and business analysis needs. Therefore you will have more time to concentrate on your business growth instead of staying afloat.
This article will tell you what features make the software the best choice for your computer repair store so that you can waive the burden off your shoulders and focus on your store’s progress.
Let’s get started!
Technician Alerts
The business lags when the team loses communication, which is common when you don’t know what tasks your employees are performing. The software for repair shop helps you solve this problem. It assigns the ticket directly to the technicians while creating it and notifies them as well so that everyone knows about their task responsibility. The software will also help you to note the working hours of employees. It marks their check-in and out time to help you with the payrolls. Moreover, you can give limited access to your employees. For instance, they can only access the parts of the system that you want. It will provide them with quick account access with simple pin settings.
Inventory Levels Checking
It is not even a discussion that inventory is the backbone of any business, especially computer repair, as it requires thousands of parts. It is nearly impossible to keep track of it manually without any errors. So Inventory Management Software is a must to handle all the inventory functions from items entering a warehouse to leaving it. It alerts you whenever an item reaches its reorder level so that you can reorder immediately. It measures all the inventory levels like physical stock, accounting stock, etc., so you can easily identify if any inventory goes missing. You will know where the fault lies and can rectify it, whether it’s vendor fraud, administrative error, theft, or damage. It automatically adjusts the items’ number in the inventory and updates every time an item enters or leaves the warehouse.
Customer History
Hundreds of customers contact you or visit your shop, and it is not humanly possible to keep tabs on every single one without any error. This is where a computer repair shop software helps you. It keeps all the customers’ data saved in the system, and you can pull it out whenever you want. You can provide discounts and gifts based on their purchase history in order to strengthen your relationship with them. In addition, its phone system keeps call logs so that you can contact the customer in case you have missed their call. Whenever a customer calls you, the software pulls out its information on display, so you know what they require before they ask.
Self Checkin and Checkout
This feature is particularly interesting in terms of customer service, as customers enjoy self-check-in. They can fill in all their information on the Software for Repair Shop and generate tickets and invoices. This satisfies the customers as the process is completely transparent. Lastly, the system requires the e-signatures of the customer to checkout, which makes the process even more secure.
Pricing and Invoices
Another interesting feature that you should look at in the software is the pricing and invoices. It should show the last sold prices of the items so that you know what amount you have to pay to your supplier. After generating invoices, it should send them directly via email to the customer. Plus, it should have space for comments and recommendations so that the invoice includes all the service or sale information.
Online Appointments
After the pandemic, people are still somewhat hesitant to visit physical stores and enjoy ordering online. So the software should have the facility for online appointments. It should allow the customers to fill out a form online to create an appointment, and they will visit your store and get the job done instantly. It saves both parties time.
Flexibility to Integrations
The software should be flexible to other integrations like payments, eCommerce, suppliers, etc. With this feature, you can integrate other modules with your system and increase your customers. For instance, most people use square payments and are unwilling to use your system due to your payment process. So having Inventory Management Software that is open to integration can solve these problems.
Reporting and Analysis
You cannot progress in your business if you don’t review your progress or sales. Reporting does that for you. With this feature, you can generate inventory, reconciliation, expense, sales, purchase employee productivity reports, etc. It also gives an overview of all the ongoing business processes on the dashboard. This information can help you plan your inventory purchase amount, employee management, and other store functions.
These are more or less all the basic features that must be a part of any good Computer Repair Shop Software. Some prominent companies like RepairShopr, RepairQ, RepairDesk, Square POS, etc., have these features and can be useful if you want to start or grow your computer repair business. So look for these and the ones that fit your store’s needs.